Choosing the ideal hotel management software can significantly impact your hotel’s revenue, operational efficiency, and guest satisfaction. SorasoOne and Cloudbeds are two prominent cloud-based solutions, each offering distinct features, pricing models, and regional support. This comparison is tailored to help Southeast Asian hoteliers select the right platform for their specific needs.
Company Background and Focus
SorasoOne
Developed from the enterprise-grade SORASO PMS by Smart Finder, SorasoOne offers advanced hotel management capabilities tailored specifically for the Southeast Asian market. It seamlessly scales from boutique hotels to larger enterprise-level properties, providing a robust solution suitable for both current and future growth.
Cloudbeds
Cloudbeds, based in the US, serves a diverse global audience including hotels, hostels, and vacation rentals. Known for extensive integrations and flexibility, Cloudbeds is a strong choice for hoteliers needing a wide array of third-party applications.
SorasoOne vs. Cloudbeds: Summary Comparison
| Category | SorasoOne | Cloudbeds |
|---|---|---|
| Platform Origin | Based on enterprise-grade SORASO PMS by Smart Finder (Southeast Asia) | Global platform based in the US |
| Target Users | Small to mid-size properties, scalable to enterprise level | Broad: hostels, B&Bs, hotels, vacation rentals |
| PMS Capability | Advanced features from enterprise PMS, tailored for local workflows | Modular and flexible, but can require more customization |
| Internet Booking Engine | Included, mobile-optimized, conversion-focused | Included, customizable via widgets |
| Channel Manager | Real-time OTA sync, reliable and fast | Strong OTA coverage, robust but may need setup |
| Hotel Website | Integrated website builder, mobile-responsive, SEO-friendly, no CMS | Website builder with customizable templates and built-in CMS |
| Setup & Onboarding | Localized training in Thai/Vietnamese; fast and hands-on | Global remote onboarding, more general process |
| Support Quality | Local support teams in Thailand and Vietnam, native-language assistance | 24/7 global support via chat/ticket; less localized |
| App Integrations | Core tools built-in, lean and performance-focused | Large plugin marketplace; many features rely on third-party apps |
| Pricing Model | Tiered pricing, more affordable per tier; features included by default | Modular pricing; costs increase with additional features or plugins |
| Scalability | Built to scale up to enterprise and multi-property use | Scalable with additional modules and integrations |
Pricing and Value
SorasoOne offers tiered pricing similar to Cloudbeds but is notably more affordable, providing essential features without hidden costs or the necessity for numerous add-ons. Cloudbeds’ modular structure can lead to higher costs as you expand functionality through third-party apps and additional modules.
Onboarding and Usability
With a superior local onboarding experience, SorasoOne ensures hotels in Southeast Asia quickly and smoothly transition to their new system. The tailored setup in local languages significantly reduces the learning curve for hotel staff. Cloudbeds’ onboarding process is thorough but globalized, potentially lacking specific local insights.
Local Support vs. Global Model
SorasoOne prides itself on high-quality local support teams based in Thailand and Vietnam, providing responsive assistance in your native language and local time zone. Cloudbeds offers dependable 24/7 global support, but its broad approach may lack the personalized touch that regional hotels require.
Scalability and Future Growth
Designed to scale effortlessly from boutique hotels up to full enterprise operations, SorasoOne provides powerful built-in features suitable for expanding hotel groups. Cloudbeds’ scalability relies heavily on additional integrations and third-party apps, beneficial for properties comfortable managing multiple plugins.
Which One Is Right for You?
- Choose SorasoOne if: You value enterprise-level features, local support, affordable pricing, straightforward scalability, and do not require an extensive CMS, ideally suited for hotels in Thailand and Vietnam.
- Choose Cloudbeds if: You prefer extensive global integrations, a wide plugin ecosystem, robust CMS, and have the resources to manage a more complex software environment.
Conclusion
Both SorasoOne and Cloudbeds offer strong solutions for hotels, but SorasoOne stands out with superior PMS capabilities, region-specific customization, unmatched onboarding support, and better value for Southeast Asian hotels.
Ready to transform your hotel’s operations with SorasoOne?
Book your personalized demo today and experience the difference firsthand!