A modern Property Management System (PMS) is more than just a booking tool—it’s the heart of hotel operations. From check-ins and room status to OTAs and revenue reports, a reliable PMS helps small and mid-sized hotels compete efficiently in a fast-moving market.
With so many options available, how can hoteliers choose the right one?
This checklist highlights must-have PMS features, so you can evaluate software with clarity. Whether you're upgrading or starting fresh, this guide ensures your PMS investment delivers value—and supports long-term growth.
1. Core Operational Features
Every PMS should cover the daily essentials. Look for these foundational tools:
- Reservation Management – Create, modify, and cancel bookings with accuracy.
- Full Front Desk Features – Check-in/check-out, room assignment, folio management, and guest billing.
- Night Audit – Automate end-of-day reconciliation and reporting.
- Housekeeping Management – Track room status, assign cleaning tasks, and sync updates in real time.
- Guest Profiles & History – Store preferences, contact details, and stay history.
- Multi-language & Multi-currency Support – Support diverse guests and staff.
- Standard & Custom Reports – Access insights on occupancy, revenue, and operations.
SorasoOne delivers all these capabilities—built on enterprise-grade architecture for mid-scale hotels, with a clean interface designed for daily use.
2. Built-in Tools (No Third-Party Add-ons Required)
To avoid patchwork systems and extra fees, choose a PMS that includes key features from day one:
- Channel Manager – Sync rates and availability automatically across major OTAs.
- Internet Booking Engine (IBE) – Let guests book directly from your hotel website.
- Rate & Inventory Control – Set seasonal pricing, restrictions, and promotions in one place.
SorasoOne has all these tools built-in, so you can manage everything without relying on third-party integrations.
3. Reporting and Analytics
Look for a PMS that goes beyond the basics with powerful data insights:
- Daily Business Reports (DBR)
- Revenue, ADR, and Occupancy Tracking
- Booking Channel Performance
- Custom Financial Reports for owners, accountants, and GMs
SorasoOne’s reporting tools are the same ones trusted by larger hotel chains, now optimized for independent properties.
4. Usability and Accessibility
The system should be simple for your team to learn and use:
- User-Friendly Interface – Designed for quick adoption, even for non-technical staff.
- Mobile Access / Hotelier App – Manage operations anywhere on the go.
- Role-Based Access Controls – Set permissions by department, role, or individual.
- Multi-device Compatibility – Works on desktop, tablet, or smartphone.
SorasoOne’s hotelier app allows real-time access to key functions like housekeeping, room status, and reservations.
5. Support and Training
PMS is a long-term partnership, not just software. Look for:
- Localized Support Teams – Real people in your region who understand your market.
- Multilingual Help Resources – Clear guidance for staff in their native language.
- Onboarding Assistance – Smooth setup, data import, and system training.
SorasoOne offers support teams based in Southeast Asia, so hotels in the region receive timely, localized assistance.
6. Scalability and Flexibility
As your business grows, your PMS should keep up:
- Modular Capabilities – Add tools for POS, spa, or event spaces when needed.
- Multi-property Management – Control multiple hotels from one account.
- Custom Workflows – Adapt the system to your operational style.
SorasoOne scales with you, offering robust customization options without sacrificing simplicity.
7. Affordability and ROI
For smaller hotels, pricing should be fair and transparent:
- Clear Subscription Plans – Know what’s included before you commit.
- No Hidden Integration Fees – Built-in tools mean no surprises.
- Refund Guarantee – No free trial, but peace of mind if it’s not the right fit.
SorasoOne is one of the most affordable PMS solutions on the market, built specifically for small and mid-sized hotels in Southeast Asia.
Summary Table: PMS Feature Checklist
| Feature Category | What to Expect | SorasoOne |
|---|---|---|
| Core Operations | Reservation, check-in/out, night audit, housekeeping, guest profiles | ✅ |
| Front Desk Tools | Full check-in/out workflow, folio management, billing | ✅ |
| Built-in Integrations | Channel manager, internet booking engine, rate management | ✅ |
| Third-Party Dependency | No third-party tools required | ✅ |
| Reporting & Analytics | DBR, revenue/occupancy reports, booking source analysis, financial summaries | ✅ |
| Mobile Access | Hotelier app with housekeeping, reservation, and room status control | ✅ |
| Support & Training | SEA-based support, onboarding assistance, multilingual help resources | ✅ |
| Scalability & Flexibility | Modular tools, multi-property support, custom workflows | ✅ |
| Affordability | Low monthly cost, clear plans, refund guarantee (no free trial) | ✅ |
Final Thoughts: Choose Smarter with This Checklist
A PMS should simplify your workflow—not add to it. When evaluating systems, keep this checklist in hand to ensure your hotel gets the tools, flexibility, and support it truly needs.
SorasoOne checks every box—enterprise-grade features, SEA-local support, seamless tools, and SME-friendly pricing. It’s everything a growing hotel needs, without the bloat or budget strain.